Terms and Services

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• Accurate Diagnostics- We cannot and do not guarantee the accuracy of anyone else's diagnostics but our own. Our diagnostic is offered when replacing components to provide an additional layer of warranty on your repair. Diagnostics ensure the component that is being replaced, is done so to address your concerns and needs. Due to the complexity of a vehicle, we cannot guarantee that one diagnosis will cure every problem a vehicle has in a single repair action, some diagnostics require addressing multiple layers and we will do our part to inform you of this, before proceeding forward.
• Multiple Problems/Issues- It is not only possible, but common, for a vehicle to have more than one issue with similar and or overlapping symptoms. Finding and fixing one issue could reveal another. As such, we cannot guarantee that one diagnosis will cure every problem a vehicle has in a single repair operation. Additionally, this applies to a vehicle owner making the choice to not use our diagnostician's recommended repair/operation and instead take the advice of an outside recommendation for the vehicle's repair.
• Diagnostic Timeframes- Some problems may be time-consuming to diagnose. In such cases, we may request preapproval for additional diagnostic time.

Parts Warranty Policy

We proudly offer a 24-month or 24,000-mile warranty on all parts we provide and install—whichever comes first. This warranty covers defects in materials or workmanship under normal use and service.

Please note the following important conditions:

• Warranty is void if there is evidence of neglect, abuse, or if a related component was recommended for replacement and not addressed at the time of service.
   
• We do not accept or install customer-supplied (outside) parts under any circumstances.
   

Our goal is to ensure long-lasting, reliable repairs. If you have questions or need clarification, our team is here to help.smoothly.

• Storage Fees- Vehicles left at our facility three (3) calendar days after the customer has been notified that repairs have been completed are subject to a storage fee of $25 per day. These fees may continue to accrue until the vehicle is picked up or legally removed. Customers are responsible for all accrued storage charges and any legal or administrative fees, which must be paid in full before the vehicle is released. 
• Mechanic’s Liens- If a vehicle remains at our facility with an unpaid balance for 30 days, we reserve the right to begin the mechanic’s lien process in accordance with Maryland law. A formal notice will be sent via certified mail to the vehicle owner at least 10 days before the intended sale date. If payment is not received within the specified timeframe, ownership of the vehicle may be transferred to Ashten's Total Auto Care, and the vehicle may be sold at public auction to recover the outstanding balance.
• Abandoned Vehicles- Vehicles left at our facility after services have been paid in full will be considered abandoned after 30 days, unless prior arrangements have been made in writing. Under Maryland law, vehicles left unclaimed for 30 days may be subject to removal. In such cases, we reserve the right to remove the vehicle, and the customer will be responsible for all associated removal fees.

We understand that buying a car can be a big investment. That's why we offer a variety of financing options to fit your budget. Our team will work with you to find the best option for your needs.

At Ashten's Total Auto Care, we pride ourselves on providing top-notch customer service. Our team is knowledgeable, friendly, and always happy to help. We're here to answer any questions you may have.

• Know Your Rights- You must receive a written, itemized repair estimate on request. Once we give you an estimate, any deviation above that price of 10% or $50, whichever is less, requires your approval. (We usually contact at around $20-$25.) State Law also grants additional legal protections for auto repair customers, as well as providing protections for auto repair facilities to protect themselves against unscrupulous customers.
• Permission To Operate Vehicle- By allowing us to perform repair work on your vehicle, you are also granting us permission to use the vehicle on public roadways for diagnostic, testing, and verification purposes.
• Releasing Vehicles- We cannot release a vehicle to any other person or party but its owner unless specifically told to do so. If you want us to give the keys to a friend or relative, you must tell us this in advance.
• Things We Cannot Control- We are not responsible for things beyond our control, which includes, but is by no means limited to the following:
  • Acts of God, acts of nature, etc. (e.g., temporary closure brought on by a hurricane);
  • Incorrect/inaccurate information from a parts supplier (e.g., misquotes on pricing);
  • Mistakes on the part of a supplier (e.g., receiving the wrong part);
  • Shipping delays, especially during transit (e.g., storms in Tennessee causing delays in shipping anything through Memphis via FedEx);
  • Incorrect/inaccurate diagnostic and repair information provided to us from reference sources (e.g., wrong labor times in labor guides)
• Right Of Refusal- In accordance with Federal and State Law, we reserve the right to refuse to perform any repairs we would consider inappropriate or unsuited to the problem at hand or that would in our opinion render the completed vehicle unsafe to drive.
• Before You Call Your Attorney- If there's a problem, contact us immediately. Most situations can be worked out to mutual satisfaction without any difficulty and with minimal to no expense. Please note that as standing policy we automatically terminate all business relations with customers that threaten legal action when it's unnecessary and unwarranted, and we automatically countersue on all small claims cases, so please consider the filing of a civil suit to be a last-resort option, not a first-strike weapon.